Frederick County Health Department

eMedischedule.com to Provide Customized Online Scheduling, Automated Virtual Call Center for Frederick County (Maryland) Health Department


-Health department provides two options for patients to manage vaccination, other appointments-

ATLANTA – eMedischedule.com, a provider of online clinic scheduling and medical scheduling technology, has been selected by the Frederick County Health Department in Frederick, Md., to provide customized online scheduling and automated virtual call center technology to support its clinic and office scheduling needs.

Frederick County Health Department will use eMedischedule.com’s Web-based scheduling system to book appointments for future public health clinics, including seasonal influenza vaccinations.  Patients will also be able to make appointments through eMedichedule.com’s automated virtual call center, the company’s proprietary integrated voice response (IVR) appointment system.

eMedischedule.com’s automated phone system enables patients to dial a dedicated local or a toll-free number to request appointments.  Appointments are updated in real-time in eMedischedule.com’s online system.  Through the call center, patients are guided through public health department-defined clinical options such as classifying themselves based on age and various medical conditions.  They will then receive a PIN code, enabling them to manage their appointments and information through the health department’s website or through the virtual call center. The online system is expected to be available to patients of the Frederick County Health Department in June 2010.

“We believe that working with eMedischedule.com will enable patients to more easily schedule appointments while enabling the health department to allocate staff more efficiently,” said Barbara Rosvold, Director, Office of Public Health Preparedness & Response for the Frederick County Health Department.

“Last year, healthcare providers found themselves stretched thin by the influx of patients seeking H1N1 vaccinations.  Many distributed vaccinations to thousands of patients in only a few weeks, with each patient having to set an appointment via telephone through a staff member.  This can be very cumbersome for staff,” said Taylan Saydar, CEO of eMedischedule.com.  “eMedischedule.com’s online scheduling software enables patients to schedule their own appointments online, or over the phone via automated virtual call center.  eMedischedule.com also provides automated phone and SMS reminders.”

About eMedischedule.com

eMedischedule.com is a provider of online clinic scheduling and medical scheduling technology. The company’s appointment scheduling software enables physicians, health agencies and mental health professionals to easily manage a high volume of appointments while using less staff. eMedischedule.com can be used for H1N1 clinic scheduling, vaccination clinic scheduling, psychiatry clinic scheduling, psychology group clinic scheduling and all other public department and staff scheduling. To learn more, visit www.eMedischedule.com

About Frederick County Health Department

Frederick County Health Department provides public health services to residents of Frederick County, MD, and to the general public.  To learn more, visit www.frederickcountymd.gov/healthdept.

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